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Salesforce Certified Omnistudio Consultant Sample Questions (Q83-Q88):

NEW QUESTION # 83
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data and, then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?

Answer: B

Explanation:
The OmniStudio data tool that the consultant should recommend in this scenario is an Integration Procedure.
An Integration Procedure can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. In this case, the Integration Procedure can retrieve data from an external system via a REST API and store it in a JSON object for the OmniScript to display


NEW QUESTION # 84
An insurance company decides to implement a sales console for the sales representatives that displays or provide access to customer information. The consultant reviews all the information required and determines that FlexCards would be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using FlexCards' Choose 2 answers

Answer: A,C

Explanation:
The two pieces of data that the consultant should recommend displaying using FlexCards are: Policies including type, issue date, amount and Customer name, title, phone, email. A FlexCard is a tool that can display data and actions in a card format. The consultant can use FlexCards to show important and summary information about the customer and their policies, such as name, title, phone, email, type, issue date, and amount. These pieces of data are suitable for FlexCards because they are concise and relevant for the agents


NEW QUESTION # 85
Topic: Salesforce API
You want to display Chatter feeds, users, groups, and followers, especially in mobile applications.
Also, you want to provide programmatic access to files, recommendations, topics, notifications, and Data.com purchasing. Which of the following option should you use to do this?

Answer: C

Explanation:
The requirement involves displaying Chatter-related data (feeds, users, groups, followers) in mobile applications and providing programmatic access to additional features like files, recommendations, topics, notifications, and Data.com purchasing. The Chatter REST API is the most suitable Salesforce API for this purpose, making D the correct answer.
Here's why D. Chatter REST API is the correct answer:
* Chatter REST API Overview: The Chatter REST API is a specialized subset of the Salesforce REST API, optimized for social collaboration features. It provides access to Chatter-specific functionality (e.
g., feeds, posts, comments, groups, users, followers) and extends to related features like files (Chatter Files), recommendations, topics, notifications, and even Data.com purchasing integrations.
* Meeting the Requirements:
* Chatter Feeds, Users, Groups, Followers: The Chatter REST API offers endpoints like /chatter
/feeds, /chatter/users, /chatter/groups, and /chatter/users/{id}/followers to retrieve and display this data in a mobile app.
* Files: Use /chatter/files or /connect/files endpoints to access and manage Chatter Files.
* Recommendations: Access Chatter recommendations via /connect/recommendations.
* Topics: Manage topics with /connect/topics.
* Notifications: Handle notifications via /connect/notifications.
* Data.com Purchasing: The API supports Data.com-related calls (e.g., purchasing contact data) through specific endpoints like /connect/datacom.
* Mobile Optimization: The REST-based architecture of the Chatter REST API is lightweight, uses JSON (or XML), and is ideal for mobile applications due to its stateless, HTTP-based design, aligning with the requirement's emphasis on mobile use.
* Programmatic Access: It provides full CRUD (create, read, update, delete) capabilities for Chatter data and related features, meeting the need for programmatic control.
Now, let's examine why the other options are incorrect:
* A. Streaming API: The Streaming API is for real-time push notifications (e.g., subscribing to record updates via PushTopics or Platform Events). It's not designed for retrieving Chatter feeds, files, or Data.
com data, nor is it suited for general mobile display purposes-it's event-driven, not data-access- focused.
* B. REST API: The broader Salesforce REST API (e.g., /services/data/vXX.X/) can access some Chatter data (e.g., via sObjects like FeedItem), files, and notifications, but it's not specialized for Chatter or Data.com purchasing. The Chatter REST API is a tailored extension of this, offering more specific endpoints and better usability for Chatter-related tasks, making it the better fit.
* C. Tooling API: The Tooling API is for managing metadata and developer tools (e.g., Apex classes, triggers), not for accessing Chatter data, files, or Data.com features. It's irrelevant to this requirement.
* E. Chatter SOAP API: There's no "Chatter SOAP API" in Salesforce-SOAP API exists for general sObject operations, but Chatter-specific features are handled via REST (Chatter REST API). SOAP is less mobile-friendly due to its XML-heavy, stateful nature, making this option incorrect and outdated.
References:
* Salesforce Chatter REST API Developer Guide: Overview - Lists supported features like feeds, files, topics, and Data.com integration.
* Salesforce REST API Developer Guide: Chatter Resources - Details Chatter-specific endpoints in the REST framework.


NEW QUESTION # 86
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?

Answer: D

Explanation:
The feature that the consultant should recommend to improve performance and address users' concerns is chaining. Chaining is a property that allows an Integration Procedure Action element to run asynchronously in the background, without blocking the user interface. The consultant can use chaining to execute the long- running process in parallel with other actions or steps in the OmniScript, and notify the user when it is completed. This will improve the user experience and reduce waiting time


NEW QUESTION # 87
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2answers

Answer: C,D

Explanation:
The two features that the consultant should highlight to address IT's concerns are Custom Styles and FlexCard Designer. Custom Styles are a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. Custom Styles do not require any coding skills, and can be easily configured using a graphical interface. FlexCard Designer is a tool that allows creating and editing FlexCards using a drag-and- drop interface. FlexCard Designer also does not require any coding skills, and can be used by anyone who has access to OmniStudio tools


NEW QUESTION # 88
......

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